Customer Service

ORDERING INFORMATION:  All orders placed online will be completed by a Clyde Armory Internet Team Member as quickly as possible. Orders submitted are fulfilled in the sequence of which they are chronologically placed. Product quantities, descriptions, and images should be accurate. Updating of these attributes will be conducted as often as need be. Some product information may not be present if it is not supplied by the manufacturer. If there is any question about a specific product or step in the ordering process, please contact us at or (706) 549-1842.

Firearms Sales: When purchasing a firearm, please have your dealer fax a copy of his FFL to (706) 549-3232, or email a copy to Firearms Orders will not be processed until this document is obtained.

Payment Options: Clyde Armory accepts payment by Visa, MasterCard, Discover, Personal Check, Cashier’s Check, Money Order, or Cash. Credit and debit cards add a 3% administration fee when placing an order. Checks and money orders have no additional fees. Checks and money orders must be mailed to the store with the invoice number on the memo line or enclosed in the envelope. Items paid for with personal or company checks must be held until we are notified by our bank that the checks have cleared. This process typically takes two weeks. If the customer has paid with a personal check and has evidence through online banking that the check has cleared, he may fax or email us a copy of the cleared check. We will then ship the items early. Cashier’s checks and money orders have no wait period.

SHIPPING & RATES:  Shipping is conducted in conjunction with FedEx. Items can be expected to arrive anywhere between 1-7 business days depending on the customer’s location, though outside influences may affect delivery time. Shipping for rifles and shotguns is $30, and $20 for pistols. Shipping for smaller items will be calculated at checkout. Expedited shipping options are available at an additional charge that will be determined at the time of purchase. Please note, items that are being sent overnight and second-day shipping may go out the following day if the order was placed after 3pm EST.

If an email address is provided, the customer will be emailed a tracking number. Clyde Armory is unable to ship outside the borders of the United States and will not conduct a sale with the knowledge that the items sold are destined for another country (outside approved use by and with the US Military). Clyde Armory will not be held responsible for any damages that may happen to items or their packaging once they leave our store. Clyde Armory will also not be held responsible for any delays in shipping once items have left our store.

CANCELLATIONS & RETURNS:  An order placed online may be cancelled at no charge anytime before it is fulfilled by Clyde Armory. If the order is cancelled after the order has been processed but before it has shipped, the customer can opt to be refunded the cost of the items and shipping costs. However, if payment was made with a credit card, the 3% administration fee cannot be refunded. The customer may also opt to receive store credit in place of a cash refund.

Customers will have a seven (7) day inspection period starting from the time the items arrive at the shipping destination specified by the customer. If dissatisfied with the product, the customer may ship the items back to Clyde Armory and be refunded the cost of the items purchased. Shipping and administration costs shall not be refunded. Items must be returned brand new, and unused/uninstalled.

Clyde Armory requests the customer contact us as soon as possible if the product is damaged upon arrival so we may access and resolve the situation. If the item is a firearm, we Clyde Armory must be notified before the weapon leaves the customer’s selected dealer. Clyde Armory will not be liable to cover damages if notified after the seven (7) day inspection period.

Unless otherwise noted, all items purchased from Clyde Armory are new from the manufacturers’ factories. If an item is defective, it is a manufacturing error and must be resolved with the manufacturer since all items are deemed “new-in-box” by the manufacturer. Clyde Armory will therefore not be held responsible for defective items.

Any customer who cancels a transfer for a Class 3 weapon will be charged $100 if the cancellation is made after the transfer paperwork has been submitted to the ATF.

Any customer who purchases a firearm that is rejected by his selected FFL holder due to company policies instilled outside the ATF’s written law will be responsible for any additional shipping charges. The customer may request a refund of the original purchase, less any shipping or administration costs.

Nearly all Post-86 Dealer Sample weapons are considered used unless special-ordered new from the manufacturer. The condition of each weapon will be made known to the purchaser at the beginning of the transfer. Clyde Armory may not necessarily be able to determine the amount of usage and wear on a particular weapon if it is being transferred from a Government Entity. To ensure the ease of transfer, Clyde Armory will do their best to obtain information and/or photographs of the weapon in question for the transferee. However, Clyde Armory will not be responsible for the cosmetic appearance of an NFA weapon. Unless otherwise noted, all weapons obtained from Government Entities are in perfect working order.

The buyer acknowledges that transfers made in conjunction with Government Entities (Form 5) can take longer than transfers from one Class 3 dealer to another (Form 3). Clyde Armory will do their best to make these transfers as efficient as possible. Clyde Armory will also not be held responsible for any loss of correct paperwork once submitted to the ATF, delays in approval, incorrect Law Enforcement Demo Letter, loss of paperwork by Government Entity, or delays in shipping the weapon once released from the Government Entity.

However, if a customer wishes to cancel an NFA transaction at any time, he will be refunded his purchase less the cost of shipping and an administration fee if applicable.

Please feel free to call (706) 549-1842 with any questions concerning cancellations and returns.

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